At Dematic, customer support services are a core competency. That’s why we’ve built an action-oriented, fast response culture with advanced tools, available when you need us — 24/7, 365 days a year.
Dematic expertly supports system installations worldwide, regardless of manufacturer. Ongoing service and support from Dematic ensures the most out of your investment — maximum uptime, reduced operational cost, enhanced safety, and technology kept up-to-date. And as your business changes, Dematic will be there to help you adjust your systems accordingly.
Dematic's "always on" Technical Support Call Center is your lifeline to over 2500 North American supply chain professionals regardless of the make or model of your technology.
Our team employs the resources and tools to provide exceptional support whenever our clients need it.
We understand that client needs evolve over the life of a system and each client has different shift schedules, risk tolerances, skill sets, labor pools to draw from and other unique characteristics.
That is why our support process begins with interviewing our clients to understand their needs and culture before offering support solutions.