Dematic Names Mohamed Vaid Senior VP Customer Service Americas


March 1, 2022

ATLANTA – Today, Dematic announced Mohamed Vaid has been named Senior Vice President, Customer Service, Americas. In this role, Vaid will lead the Americas customer service team, accountable for the care of Dematic customers through their entire lifecycle. Specifically, Vaid will be responsible for continuing to grow our lifecycle services business, which provides world-class operational benefits for our customers.

Mike Larsson, Executive Vice President, Americas for Dematic says, “Mohamed is a welcome addition to the Americas leadership team. With a proven history at Dematic leading our global solution development team, he is well poised to take on this new challenge of further enhancing support for our customers.”

“Our work is not finished once we install a solution,” says Vaid. “Dematic partners with our customers on end-to-end solutions, starting at day one and continuing for years to come. Our customer service organization plays a vital role in the health and continued productivity of customer systems, and I’m proud to lead this group.”

Vaid joined Dematic in 2019 as VP, Global Solution Development. He is a Harvard Business School graduate with extensive global experience driving revenue with cross-functional teams. During his more than 20-year career, Vaid has demonstrated progressive growth to senior-level leadership, including executive roles in Dubai and Saudi Arabia with Saudi Cable, GE, UTI, and ALJ Toyota.

Vaid will continue to be based out of our global headquarters in Atlanta.

About Dematic

Dematic designs, builds, and supports intelligent automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centers, manufacturing facilities, and service centers located in more than 26 countries, the Dematic global network of over 10,000 employees has helped achieve successful customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions. 

Follow us on LinkedIn, Facebook and Twitter.


This release and the information contained herein are for information purposes only and do not constitute a prospectus or an offer to sell or a solicitation of an offer to buy any securities in the United States or in any other jurisdiction. This release contains forward-looking statements that are subject to various risks and uncertainties. Future results could differ materially from those described in these forward-looking statements due to certain factors, for example, changes in business, economic, and competitive conditions, regulatory reforms, results of technical studies, foreign exchange rate fluctuations, uncertainties in litigation or investigative proceedings, and the availability of financing. We do not undertake any responsibility to update the forward-looking statements in this release.

Latest News

Let's get started

Tell us about your needs and our experts will guide you down the right path.

Complete the form or give us a call: