Dematic and Upshop Announce New Partnership to Provide Grocers with Dynamic Fulfillment Options for Greater Independence and Profitability

September 28, 2022

Leading Providers of Total Store Operations Technology and Intelligent Automation Solutions Join Forces so Grocers Can Own Data and Manage Store Fulfillment at Scale

ATLANTA — Dematic, an industry-leading intelligent automation provider, announced today a partnership with Upshop to supply integrated fulfillment solutions that scale with grocery business. The partnership will empower grocers looking to grow their fulfillment operations with solutions that allow them to retain and manage their own customer data.

This announcement builds on Upshop’s total store operations platform launch in August 2022, which includes a state-of-the-art fulfillment orchestration solution (formerly known as ShopperKit). With Dematic, Upshop eCommerce fulfillment users can quickly and efficiently implement automation capabilities while keeping their own software foundation.

“This partnership opens new doors for grocers who previously had limited choices in expanding their fulfillment operations,” said Steve Paro, Upshop chief product officer. “Now smaller grocers and large, multi-store brands will have pre-engineered access to automation options, creating a clear path to scale owned e-commerce fulfillment for food retail.”

Dematic will be providing its automation expertise along with software that easily integrates with existing Upshop operations. Upshop eCommerce allows grocers to fulfill online orders from a physical store, and now with the combined strength of Dematic, grocers will be able to automate fulfillment in stores or through a larger network of dark stores, warehouses, and micro-fulfillment centers.

Grocers in need of software-based solutions can start with Upshop eCommerce fulfillment knowing that in the future, if they require automation or integrating operations across multiple stores, Dematic can provide pre-engineered automation options. This will allow grocers to continue building their brand through the online shopping experience by owning all in-store activities related to fulfillment, customer communication, and execution of online orders.

“Our partnership with Upshop is part of a very deliberate plan for Dematic to meet grocers where their needs are,” said Dematic Senior Director, Microenterprise, Matt Inbody. “As we continue to develop and refine software-driven automation solutions for the grocery industry, Dematic is laser-focused on ensuring they are accessible and fit hand-in-glove with the growth plans of our customers.”

About Dematic

Dematic designs, builds, and supports intelligent automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centers, manufacturing facilities, and service centers located in more than 26 countries, the Dematic global network of over 10,000 employees has helped achieve successful customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions. 

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About Upshop

Upshop has been building store operations technology for 30+ years to provide simplified, smarter, more connected SaaS-based solutions for retailers and associates. The technology of leading products FreshIQ®, ShopperKit, Date Check Pro, and most recently Itasca Retail™ have synchronized to form a singular platform that delivers end-to-end visibility, increased sales, major waste reduction, and streamlined labor efficiencies. 150+ retail chain accounts trust Upshop software in over 30k+ stores, 9 countries, and 3 continents. For more information, visit


This release and the information contained herein are for information purposes only and do not constitute a prospectus or an offer to sell or a solicitation of an offer to buy any securities in the United States or in any other jurisdiction. This release contains forward-looking statements that are subject to various risks and uncertainties. Future results could differ materially from those described in these forward-looking statements due to certain factors, for example, changes in business, economic, and competitive conditions, regulatory reforms, results of technical studies, foreign exchange rate fluctuations, uncertainties in litigation or investigative proceedings, and the availability of financing. We do not undertake any responsibility to update the forward-looking statements in this release.

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