Contact Service & Support

From emergency services to permanently placed staff onsite to manage your systems, you'll find all the support you need with Dematic customer services. 

Our expert staff supports all systems, regardless of manufacturer, and provides a broad spectrum of services:

  • Standard Services: operational support, preventive maintenance, emergency service, spare parts, technical phone support
  • Expert Services: modernisation/upgrades, consulting, training, predictive maintenance, launch support
  • Technical Operations: material handling system operations, control room management, incident resolution/personal despatch 
  • Full Operations: all facility operations and management 

We'll make sure your systems are running smoothly - 24 hours, 365 days per year. 

Dematic Australia and New Zealand Parts & Service

Service Australia

Tel:  1800 026 529

Service New Zealand

Tel: 0800 226 529

Parts Australia

Online store:

Parts New Zealand

Online store:


Customer Service Solutions

Dematic works with you to ensure you get the best possible performance out of your system throughout its life. With our comprehensive range of service and support solutions, you can be assured that the people that designed and implemented the system are there to take care of it for you.