Spare Parts:

DEMATIC goes WhatsApp

Stay up to date with Dematic WhatsApp

How it works

Add our phone number (+49 176 1 DEMATIC) to your contacts (mandatory) or use the QR code below

WhatsApp QR

Your benefit

  1. Sending messages, pictures, videos or voice memos via WhatsApp is simpler and more direct.

  2. Communicate information during site operation and correct errors immediately if necessary.

  3. Information can be made available independent of time and location and supplemented with visual material such as graphical instructions.

  4. Up-to-date information about customer service is available on your smartphone at all times.

Are my data safe?

Your data will only be stored for this purpose. The data will not be passed on to third parties.

Everything you need to know about Dematic WhatsApp

We have summarised the most important questions and answers for you:

  1. What does the WhatsApp service of Dematic Services offer?
    With the WhatsApp service, you can deliver text and voice messages, images, and video quickly and easily. Information can be transmitted at any time and from any location and can also be made available. It is also possible for you to receive important news about our products and services directly and easily on your smartphone.

  2. Does the service cost anything?
    No, we offer this service free of charge.

  3. How do I register for the service?
    In order to use our service, the WhatsApp messenger must be installed on your smartphone. If this is the case, save our telephone number for example under "Dematic Spare Parts Service". To register, just send a WhatsApp message with the text "Start, Name, Company" to our number.  

  4. How do I unsubscribe from the service?
    Simply send us the "Stop" command via WhatsApp. You will then no longer receive any messages.

  5. Can I also send messages or photos to Dematic Services ?
    Yes, that is possible. If you have any questions or need clarification regarding your logistics system, you can contact us during office hours.
    For all other enquiries, please use the familiar contact channels such as our service phone "+49 180 DEMATIC" or the Internet (https://www.dematic.com/en/services-and-support/customer-support/spare-parts).

  6. Do other users see my telephone number?
    No, other users do not see your mobile number. The users cannot contact each other.

Contact Spare Parts


Hotline & Support:

+49 180 DEMATIC

24x7 Support

Spares Webshop:

Dematic WebChat:
Mo-Fr 7:30-18:00 CET