What’s going on? What’s happening? What’s the deal? Sure, you have more specific questions about your maintenance system, but in general you simply want to know:
Is it working the way it is supposed to be working? And that’s really the point of an Enterprise Asset Management (EAM) system, right? It is a tool that allows to you to qualify and quantify the operation data of your maintenance systems.
But for an EAM to be successful, you need to move beyond the general and into specific, measurable data points to identify your maintenance issues so you can determine the right strategy for solutions. These data points are Key Performance Indicators (KPIs). KPIs allow your EAM system to measure and monitor specific activities and analyze the results.
When used properly, KPIs help you to track and use information to improve your maintenance system, to make it more effective and more efficient. Effective maintenance is maintenance that results in higher equipment reliability and lower
operational risks. Efficient maintenance is maintenance that is reliable and achieved with the least resources and in the least amount of time.
No matter the specific type of KPI, the general approach is the same. First, identify causes or issues that have a negative impact: failure rates, operating inefficiencies, maintenance inefficiencies, safety issues. Next, identify the effects:
facility availability, facility functionality, product quality, lost time to injury. And finally, analyze this data and develop a reaction to improving the situations.
Implementing the KPIs requires target goals or benchmarking. For example, a KPI
may be facility downtime due to maintenance and a benchmark for this would be less than 2%.
This white paper discusses five key KPIs for maintenance the you should be tracking with your EAM system.