Zuellig, Malaysia

Zuellig Pharma is one of Asia Pacific’s leading distributors of pharmaceutical and healthcare products and the largest in Malaysia.

Established since 1939, Zuellig now distributes thousands of products to thousands of customers across Malaysia.

To help Zuellig meet growing throughput and increased service levels, Dematic implemented an order fulfillment system for their 24,000 m2 state-of-the-art distribution center situated at Bukit Jelutong, outside of Kuala Lumpur.

Since its inception, the system has helped Zuellig achieve a dramatic increase in picker productivity together with significant improvements in accountability and inventory traceability. Today, Zuellig handles more products and orders, more accurately and at less cost.

The challenge

Zuellig Pharma has experienced significant business growth in Malaysia in an industry which demands accuracy, traceability and speed. 

Zuellig’s distribution is dominated by split case picking for a very large number of small orders. Many orders are for only one or two loose items. Picking and assembling orders like these is a complicated and labor intensive task and one which represented the biggest opportunity for Zuellig to gain significant improvements in productivity, accuracy and accountability.

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