Hudson’s Bay Company, Canada

Hudson's Bay Company (Hbc) is Canada's oldest diversified general merchandise retailer, operating in the department store (the Bay), mass merchandise (Zellers), specialty (Home Outfitters and Designer Depot) and discount (Fields) formats.

With over 550 stores and nearly 70,000 associates located in every province in Canada, Hbc provides Canadians with stylish, quality merchandise at great value, through retail banners focused on exceptional customer service.

The challenge: faster, more accurate and more flexible order fulfillment systems

Hbc offers the broadest assortment of goods and services in Canada. From Aquafresh to Armani, Hbc carries over 600,000 items from exclusive national, international and private label brand names. As business volumes grew, Hbc needed faster, more accurate and more flexible order fulfillment systems in place to ensure customer satisfaction. Hbc identified the need for mechanization early and partnered with Dematic to integrate order fulfillment systems to meet those goals.  

The solution: an integrated material handling solution 

Dematic developed four sites with fully integrated systems that include automated material handling processes such as an extensive conveyor network, cross docking, split and full case order fulfillment, put systems, e-commerce and high-rate sortation.  

The results

The technologies provided by Dematic consisted of an integrated system that provides just-in-time and accurate deliveries to Hbc stores across Canada. The mechanized regional facilities reflect significantly increased throughput and will help Hbc reach their growth targets.


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