Customer Support:

Spare Parts

Genuine, High Quality Parts

When you invest in an integrated materials handling system you expect it to perform around the clock, all year round. Parts availability is crucial to this goal, and Dematic can supply the genuine, high quality parts you need, when you need them.

Parts USA

Tel: (800) 530-9153
Fax: (616) 913-7431
Order Parts Online:

Service USA

Tel:  (800) 530-9153
Fax: (616) 588-6368
Support Tracking:

Parts Canada

Tel: (877) 567-2809
Fax: (905) 363-6969
Order Parts Online:

Service Canada

Tel: (877) 567-2812
Fax: (905) 363-6969
Support Tracking:

Two key goals of an ownership strategy: A properly designed spare parts inventory and quality replacement parts delivered quickly. Dematic's parts logistics operation is the industry best at helping clients achieve both.

First, Dematic saves you money by reducing their on-site inventory needs. Because Dematic carries a $22M inventory of parts with over 18,000 SKUs, you can minimize inventory, saving considerable cost.

Second, Dematic can get you parts fast — 98.7% of all of orders ship the same day. Our warehouse is located in Memphis, Tennessee, a major freight hub centrally located in North America. This takes critical time off of deliveries.

Parts Logistic Highlights:

  • Centralized North American Distribution
  • Online Ordering
  • Domestic Test & Repair Facility
  • CMMS-Based Inventory Management

We are able to receive ground shipment orders as late as 8:30 P.M. and ship the order on the exact same day. For next day air orders, we are able to receive orders as late as midnight and have the part at your site by 8:30 A.M.

Our parts website is state-of-the-art with pictures of over 55,000 parts, inventory status, site-specific drawings, equipment lists, order histories, product bulletins and much more.

Confirmations and statuses are emailed so you know exactly where your parts are when en route.

Finally, we save you money. Dematic provides a low price guarantee on all our parts pricing. If you find a price less than the Dematic price, we will match it! We also provide free ground shipping with our daily replacement part orders.

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Customer Service Solutions

Dematic works with you to ensure you get the best possible performance out of your system throughout its life. With our comprehensive range of service and support solutions, you can be assured that the people that designed and implemented the system are there to take care of it for you.