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Customer Service Solutions

Dematic works with you to ensure you get the best possible performance out of your system throughout its life. With our comprehensive range of service and support solutions, you can be assured that the people that designed and implemented the system are there to take care of it for you.

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Alert Monitoring Service (AMS)

Alert Monitoring Service (AMS) is a centralized technical support function that combines the power of Dematic software components with comprehensive customer support. Alert Monitoring Service provides notifications regarding operations and equipment status. Personnel at the customer site are notified by e-mail, SMS text messages, or phone call with alert information and recommended action.

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High Performance Roller Solutions

Quiet, frame-friendly rollers for all conveying applications: easy installation, no bed frame wear, dead quiet, durable construction.

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Resident Maintenance Programs

Resident maintenance programs provide its client DCs with on-site mechanical and/or electrical technicians who perform preventive, corrective and emergency maintenance, as well as operational assistance to ensure the material handling system functions at optimum efficiency

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The Changing Role of Maintenance in High-Speed Distribution Centers

Resident Maintenance Programs are Gaining Popularity as DCs Become More Automated. These programs have proven effective at increasing performance and extend the life of automated, high-performance DCs.

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Keys to a Successful Modernization

Modernization projects deliver value and measureable benefits to business processes. Learn how a system modernization will deliver extraordinary business results for your organization.

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ASRS Modernization

ASRS Modernization can include rebuilding machines, upgrading controls, and replacing software. Modernization produces superior system performance, including reduced cycle time, increased throughput, Increased reliability, reduced maintenance (less adjustments), more performance attributes, Improved safety, latest equipment, renewed warranty, and increased functionality.

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Arc Flash Analysis

Dematic’s Arc Flash Analysis is an engineering study investigating a worker’s potential exposure to arc-flash energy, conducted for the purpose of injury prevention and the determination of safe work practices, arc-flash protection boundary, and the appropriate levels of Personal Protective Equipment (PPE).

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AGV System Modernization

AGV System Modernization can include rebuilding vehicles, upgrading controls, and modifying paths. Modernizations produce superior system performance, including increased reliability, reduced maintenance (less adjustments), increased performance attributes, improved safety , latest equipment, renewed warranty, increased functionality, user friendly, fewer spare parts.

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Component Upgrades

Component upgrades bring Superior System Performance, Including increased reliability, reduced maintenance, increased performance attributes, improved safety conditions, renewed warranty, increased functionality, fewer spare parts, reduced energy costs, and lower sound levels.

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Conveyor Conversion

Eliminate frame wear, perform less maintenance, reduce replacement parts usage, and reduce noise levels by upgrading your existing model 1276 package conveyor components to model 1265.

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Electronic Sensing

Dematic’s electronic sensor retro-fit package replaces existing mechanical sensor rollers. Benefits include less line pressure, side by sides, carton damage, accommodation of lighter weight cartons, quieter operation, less moving parts & wear, and lowered cost in replacement parts.

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Energy Management

In operations that utilize mechanized technology such as conveying and sorting systems, there are opportunities to reduce the amount of energy required. Conveying and sorting systems are typically turned on at the beginning of the day and run full speed all day until turned off at the end of the day. However, typical operations do not have high rate material flow throughout the shift.

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Lineshaft Conveyor Conversion

The retrofit package replaces components of existing lineshaft conveyor model 1256 with motorized rollers.

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Maintenance Audit Report

The Audit Inspection Report includes inspection, testing and reporting on the status of your automated material handling system. This includes: conveyors, sorters, AS/RS, AGVs, controls, and software. The audit will report the overall condition of your system compared to industry recommended tolerances, as well as identify and describe areas in need of service, repair, replacement, upgrade, and/or rebuild.

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Managed Care for Computer Servers

The Dematic offering for computer servers, Managed Care, is designed specifically for maintaining servers running Dematic software. This offering will allow you to reduce risk with tested security updates, service packs & anti-virus updates, receive secure and timely updates of server software, comply with your company’s internal IT mandates, minimize exposure to cyber criminal activities aimed at disrupting your operations, and reduce the possibility of others gaining access to confidential information.

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Parts Crib Management & Audit

Maximize system uptime with fast parts response by evaluating your parts storage system with a parts crib audit and optimizing with parts crib management.

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Parts Support

Best in class parts logistics for users of Automated Material Handling Systems. Regardless of original equipment manufacturer, Dematic Parts Support offers high quality replacement parts from one source, price match guarantee, rapid order processing, with standard ground freight included.

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Powered Pulley Upgrade

Reduce energy usage and increase performance with a Powered Pulley Upgrade. Typical first year ROI is $1,370 per drive.

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Preventive Maintenance Programs

Dematic’s Preventive Maintenance program is designed to proactively identify potential component and system failures, reduce the risk of downtime, lower system operating costs, and assure improved overall system performance.

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Replacement Rollers

Dematic’s family of extremely quiet high performance rollers is your answer for replacement rollers for all conveyor applications. Their unique bearing design and proprietary manufacturing process makes them the quietest and most efficient rollers on the market.

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Resident Maintenance Programs

Maximize system uptime, minimize reactive maintenance, realize improved overall system performance, and reduce management burden with a Dematic Resident Maintenance Program to support your automated material handling system.

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RS200 Drive Enhancement Kit

All clients with an RS200 should consider a DEK retrofit. It is a preventive maintenance measure designed to reduce the likelihood of developing slat skew—the major cause of high motor amperage—by ensuring proper sorter alignment. The DEK enhancement has also been proven to extend the life of prematurely worn sorters by restoring proper sorter alignment—it breathes new life into older sorters.

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Software Upgrades

Update computer hardware, software & controls. Maximize performance of conveyors, sorters, ASRS, AGVS.

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Sorter Controls Enhancement

Dematic’s Sorter Controls Enhancement Kit is a retrofit solution for existing sorter systems that improves overall sorter sub-system performance, reduces potential for carton “side by sides”, reduces labor time to fix “side by sides”, improves flow into and out of the merge, provides smoother induction flow, increases throughput, variable speed control, allows less energy use, reduces wear and tear on equipment, lowers operating sound levels, and provides less potential for carton damage.

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Technical Phone Support

Dematic’s Technical Support Center is your lifeline to skilled engineering expertise to respond to issues with your automated material handling system.

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Dematic Technical Support

Dematic’s Technical Support Center is your lifeline when access to skilled engineering expertise is required to respond to an issue with your automated material handling system. The Technical Support Center is staffed with experienced system experts, organized by discipline.

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Training Programs

Optimize performance, reduce costs, and increase uptime with Dematic training programs. Dematic training programs are tailored to your operation and are offered either at your site or at Dematic offices.

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Unit Sorter Modernization

Unit Sorter Modernization provides reduced cycle time, increased throughput, increased reliability, reduced maintenance (less adjustments), more performance attributes, improved load tracking, renewed warranty, and increased functionality.

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Upgrade Facility Lighting (Relamping)

New lighting technology can improve the performance in your warehouse while lowering energy costs. The improvements in fluorescent lamps and the emergence of new high-intensity fluorescent (HIF) reflecting fixtures have made fluorescent lighting the most cost-effective choice for lighting in the warehouse and distribution center.

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