Dematic Resident Services gives you a dedicated on-site maintenance team, providing immediate support when and where you need it. It also gives you a management system capable of identifying issues before they arise and provides a clear point of responsibility.
This is a program which gives you the best of both worlds. By engaging Dematic to provide full time, on-site maintenance services for your system, you remove the complexity of recruitment, training and management. You also receive a proactive preventative maintenance program complete with the assurance of immediate support, should it be necessary.
A Resident Services Agreement can provide a cost-effective alternative to existing resources or recruiting new internal resources. We will select and train a dedicated team of Dematic specialists who will work as part of your team, on your site. The number of people in the team, their working hours, scheduling and areas of specialization can be tailored to your needs.
Protect your Investment
It’s one of the best ways to protect your investment, as the cost of contracting staff to look after your system on site can be balanced against the cost of unscheduled repairs and downtime that may be experienced with even the best on-call service plans.
Dematic takes full responsibility for providing routine, corrective or emergency maintenance, as well as troubleshooting and technical support on a day-to-day basis. Maintenance costs, including labor, downtime and parts, can be tracked, measured and reported against efficiency goals and productivity targets.
Adapted to your needs
Your resident Dematic team will align their services with your business operations, which means they can respond to your daily needs and help your business meet its strategic goals. Our resident services teams provide the best maintenance services available today, with specialized knowledge, skills and experience, and can deliver you a competitive advantage.
