Merchandise Returns

The Dematic Merchandise Returns System is a reverse logistics processing solution for omni-channel retailers. It is a material handling sub-system for distribution centers that accelerates and streamlines all the processing steps required to provide customer credit, enter exchanged order, and make returned items available for sale.

Typically systems for handling returns have been piecemeal and inefficient. The Dematic Merchandise System is a new option — one that delivers a wide range of benefits:

• Increased Sales: Items go back online faster, typically within 24 hours. Customer receive credit for returned items immediately upon receipt/check-in.
• Enhanced Efficiency: Defined workflows occur in functional zones to optimize labor productivity and improve operational effectiveness.
• Responsive Operation: Modular design maximizes operational flexibility by accommodating daily and seasonal fluctuations in returns activity.

The Dematic Merchandise Returns System minimizes the processing cycle time from receiving to “sale ready.” Sales increase as items go back online faster, typically within 24 hours. Customer receive credit for returned items immediately upon receipt/check-in and the exchanged order is entered.

The entire process is more efficient, accurate, and organized. Defined workflows occur in specialized functional work zones to improve labor productivity and operational effectiveness. The pre-engineered, pre-tested solution provides consistent and predictable performance from application to application.

The Dematic Merchandise Returns System maximizes operational flexibility by handling the daily and seasonal fluctuations in returns activity. The modular system design allows users to re-configure the layout and change software parameters to implement a new operating plan or to revise workflow strategies. Furthermore, the design scales to meet processing capacity.

• Apparel: It's not a trend, it's a norm — order multiple sizes, try them all on, pick the one you like, return the ones you don't. That's the way it's done. A Dematic Merchandise Returns System is what you need to deal with reality.
• E-Commerce: Online shopping has matured. Easy to order? Check. Convenient delivery? Check. It’s time to find the next competitive advantage. A Dematic Merchandise Returns System? Yep, there's your next competitive advantage.
• General Merchandise: With more shopping done online these days, the more critical it is to handle returns with speedy efficiency. A Dematic Merchandise Returns System is the perfect solution for getting those items turned around quickly.