General Merchandise Retail

Retail Order Fulfilment Solutions

Dematic has solutions to meet the wide variety of retail approaches in the General Merchandising industry — superstores, specialty stores, department stores, and discount/variety stores of all sizes.

Dematic technology creates a competitive edge with supply chain efficiencies that deliver everywhere/anytime requirements in an omni-channel/multichannel world.

General Merchandise Retail Trends

  • Increasing need to serve customers in non-traditional ways — smaller urban stores, outdoor malls, virtual shopping walls, direct to homes
  • Growing use of omni-channel distribution and its effect on inventory levels at stores (smaller, more frequent deliveries)
  • Importance of accurately anticipating seasonal demands
  • Chronic labour shortages making automation essential, even for smaller operations
  • Store-friendly delivery to minimize labour costs and ensure stores have sale products available
  • RFID use increasing in some segments
  • Foreign competitors entering domestic markets
General Merchandising

How Dematic Can Help

The modular design of Dematic software meets any General Merchandise challenge and can optimise your solution for processes in receiving, storage, put-away, replenishment, case and piece picking, consolidation, packing, palletising, truck loading, and cross-docking.

Our solutions help general merchandisers of any size respond to consumer demands — from fully automated distribution centers to micro-fulfilment centers located in the backroom of retail stores or nearby urban fulfilment centers and dark stores.

Dematic general merchandising industry solutions include:

  • Products and software that manage SKU bases for back room automation and regional DCs
  • Advanced software to optimise order fulfilment and provide insights into the operation
  • Flexibility for seasonal & promotional peaks and changing order profiles
  • Order fulfilment that shares inventory and labour to serve multiple channels
  • Faster and more efficient processing of returns — even with growing numbers of SKUs
  • Efficient processing of smaller and more complex orders
  • Automation that reduces dependency on warehouse labour
  • Configurations for dedicated e-Commerce or retail store fulfilment

7 Secrets to a Future-Forward Omni-Channel Fulfilment Strategy

Micro-fulfilment is the retail answer to modern consumer demands — helping brands maintain control of the shopping experience, retain critical customer data, and make rapid order fulfilment profitable. Download this playbook to learn the essential components of a micro-fulfilment strategy.

Typical General Merchandising Solutions

Select functional areas to view typical solutions....

All Solutions

Case & Tote Transport

Modular Conveyors That Meet Fast and Reliable Transportation Needs


The Direct Connection Between Inbound Freight and Outbound Orders

Eaches Transport

A Better Way to Move Individual Items for Omni-Channel Fulfillment

Pallet Transport

Reliable Conveyors, AGVs, and Monorails


The First Step in Improving Efficiency

Returns Handling

Fast, Accurate Processing of Returned Merchandise

Dematic iQ Overview

Performance Optimising Software

Pallet Storage

A Smarter Way to Optimise Storage Space

Tote (Carton) Storage

Save Labour Costs, Increase Speed and Accuracy


Ultra High-Density Storage and Buffering for Goods-to-Person Piece Picking

Automated Mixed Case Order Fulfilment

Rapid Fulfilment of Store-Ready Mixed Case Orders

Case Picking to Conveyor

Reducing Cost per Case — One Case at a Time

Case Picking to Pallet

Hands-Free Directed Picking Improves Speed and Accuracy

Batch to Putwall Picking

Waveless Fulfillment for E-Commerce and Omni-Channel Orders

Batch to Sorter Picking

High-Volume Piece Picking Made Simple

Cluster Picking

Accurate and Efficient Hands-Free Each Picking

Dynamic Pick Face Picking

Combine High-Density Storage with Operator-Friendly Ergonomics

Garment-on-Hanger Storage

Faster Cycle Times, Reduced Costs for the Warehouse and Customers

Goods-to-Person Picking

Maximise Picker Efficiency with over 1,000 Picks per Hour

Goods-to-Robot Picking

The Ultimate in Automated Split Case Picking

Zone Route Picking

Maximise Throughput in High-Density Picking Environments


Efficient Packing, Value-Added Services


Fast and Accurate Shipping with Real-Time Visibility

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Case Study

Retail Store Replenishment

The Challenge:
To provide more efficient support to its stores, a general merchandise retailer was looking to consolidate several operations into a single DC.

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