You will be able to access many interactions with our Remote Technical Support Team. Whether you would like to see call volume by month in a dashboard, graphical form or see the details of a single call, The Support Portal will allow you to gain instant access to your history. In addition, you and your staff can comment on tickets, update contacts, monitor case escalation, idea share with other clients, and, in the future we will be adding a Knowledge feature to help you work smarter with easy access to articles, FAQs and the collective wisdom of the community. The Support Portal will provide an enhanced user experience.