Inbound Handling:

Returns Handling

Fast, Accurate Processing of Returned Merchandise

Dematic Returns Handling solutions process returned items quickly and efficiently so you can restore salable merchandise to primary or short-term storage, depending on demand.

Dematic iQ software facilitates the inspection and reconditioning workflows before items are returned to stock — a clear labour-saving advantage for time-sensitive and perishable material, especially in e-Commerce and apparel applications.

How Returns Handling Works

  1. Operators open the incoming packages and check each item against the expected receipt.
  2. Items may undergo a detailed inspection and reconditioning (repack, labelling, etc.) before they can be returned to stock.
  3. Salable products are returned to the primary storage locations or, if in high demand, placed in high-density short-term buffers for rapid fulfilment of incoming orders.

Dematic Merchandise Returns System

The Dematic Merchandise Returns System is a pre-engineered returns handling system managed by Dematic iQ software. The system interfaces with devices such as auto-baggers and other sub-systems including storage, picking, and Dematic Multishuttle® and Pouch Systems to buffer, sequence, sort, and consolidate returned orders.

Dematic Products for Returns Handling Solutions

  • Case & Tote Conveyors: Integrated package conveyor technology designed to provide flexible transport solutions.
  • Overhead Systems: Space-efficient automation for highly accurate storage, transport, and sortation of hanging garments and pouches.
  • Workstation Systems: Cost-effective and ergonomic pick/put stations for goods-to-person operations.
  • Software: Dematic iQ Optimise software is a Warehouse Execution System that optimizes labour, equipment, and processes. Dematic iQ InSights software unifies all operational, maintenance, and equipment data within and across facilities.
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Dematic Company Overview

Dematic is a global engineering company that designs, builds, & life cycle supports logistics solutions that optimise material & information flow—from receiving to shipping, within the four walls of the factory, warehouse, or distribution centre.