Warranty Management

Please email customerserviceeu@dematic.com for 24/7 internet enquires. You will need to provide your customer number, which is found on all quotes, order confirmations, invoices, and delivery notes. 

Your email should include the following information:

  • Customer Number
  • Name
  • Phone Number
  • Identification Plate Information - Serial Number
  • Additional Material Information - Material ID, Type Description, Manufacturer
  • Warranty Claim Description - Claim Number/Subject, Details, Your Reference/Order Number

We Value Your Privacy
Your information provided below is solely used by Dematic Companies. We do not and will not sell your information to any other party. View our Privacy Policy.

If you don't have your customer number at hand, please call +49 180-DEMATIC for more information.