Customer Service in Supply Chain – Automation Lifecycle Solutions & Services
Dematic offers a wide variety of automation service solutions to meet your specific needs for keeping your equipment, software, and systems operating at peak performance.
Your operations are the backbone of your organisation, so there’s no room for downtime, unplanned maintenance, or unscheduled stoppages. To meet demands, your facility must operate at optimal levels at all times, with the flow of goods running smoothly and efficiently with no interruptions.
Which lifecycle service level agreement is right for your business?
Our three tier service levels are outcome-based rather than transaction-based.
Gives you 24/7 remote support and fixed pricing on optional field support, built around several available service level agreements that provide industry-leading flexibility, responsiveness, and resolution times.
- Discounted Remote Support with Tier 3 SLA
- Discounted Field Support
- Basic Training Support
- IT Database and Software Monitoring
- Third Party Software Patching
Technical training
Technical Training provides mechanical and controls instruction for the staff that maintains and operates Dematic automated material handling systems. It consists of technical classes about specific maintenance procedures and practices as well as explanations, definitions and “how to” instructions. Most of classes are designed for the maintenance staff that require the specialised knowledge and skills necessary to ensure high system uptime, operational effectiveness, and cost efficiency.
Why technical training?
- High turnover of maintenance staff creates requirement for new employee training.
- Current staff lacks knowledge and skills to provide effective levels of service.
- Need to refresh and upgrade maintenance knowledge and expertise.
- Increasing mean time to repair rates.
- Diagnostic procedures require updating.
- Need improved skills for proactive preventive maintenance.
- Company policy requires specific # of hours of training.
- New automated technology recently implemented requires new training.
Benefits
- Maximise system uptime & minimise time to repair.
- Improve overall operational effectiveness while reducing cost to maintain.
- Increase skills, expertise & competency of maintenance staff.
- Introduce new diagnostics & repair techniques.
- Accommodate need for new employee training.
- Minimise reactive breakdown repair by implementing preventive strategies.
- Obtain understanding of asset management software to streamline maintenance.
Technical training offerings
Dematic provides online and in-person training for individuals or teams to further enhance their safe working practices. Contact Dematic Customer Service to start your staff on their learning path today.
eLearning
Online remote
Comprehensive course catalogue of eLearning classes for maintenance staff that prefer to go at their own pace, time and location. Also used prior to and after taking an instructor-led class.
Open enrollment
Training center
Instructor-led classroom and hands-on instruction in the Dematic Training Centre. Offered as open enrolment with participants from multiple customers. Classes scheduled throughout the year.
Private
Onsite user's facility
Instructor-led training at your facility. It consists of classroom training and at-the-equipment-instruction in your operation. Dematic Mobile Training Unit can be brought to your site.
Custom
Special configuration
Customised and advanced training classes configured for your specific requirements and location preference.
The Dematic difference
With Dematic, you will be able to grow your business, compete locally, retain customer loyalty, and deliver with speed and accuracy on a global scale.
It is critical to select the right supplier - one that will be a trusted partner throughout the entire process.
As a company that’s led innovation in Supply Chain for more than 200 years, Dematic provides the widest range of solutions and the expertise to build the solution you need for complete control and visibility over your operation.
Our solutions are tailored to your business challenges. Using standardised sub-systems and industry-leading insight and expertise, Dematic provides world-class integrated hardware, software, and support to help you empower people, optimise space, drive growth and improve efficiency.
With Dematic, you can grow your business to compete locally, retain customer loyalty, and deliver with speed and accuracy on a global scale.
Related insights