Constant View of Your System
Alert Monitoring Service is a centralized technical support function that combines the power of Dematic software components with comprehensive customer support. Alert Monitoring Service provides notifications regarding operations and equipment status. Personnel at the customer site are notified by e-mail, SMS text messages, or phone call with alert information and recommended action.
The Alert Monitoring utility is the constant “eyes on the system.” Dematic manages the definition and configuration of metrics, alerts, and notifications so the appropriate personnel automatically receive electronic alerts when a configured and tracked condition occurs.
Alert notifications enable you to resolve system issues promptly, thus improving operating performance of the facility.