Maintenance & Support
The intelligence behind system reliability
Robust maintenance and support are essential. Small issues left unchecked chip away at productivity, increase costs, and damage customer trust.
Our holistic approach safeguards your investment through strategic, lifecycle support that anticipates issues before they disrupt operations — minimizing unplanned downtime and extending asset life.
Intelligence embedded from day one — sustained through proactive care.
Dematic Customer Portal
Easily manage your support tickets, system data, and documentation anytime with the secure Dematic Customer Portal — your 24/7 hub for streamlined communication and self-service.
Beyond break/fix
Proactive partnership for performance
Our support goes beyond reacting to problems. We deliver strategic, lifecycle support that keeps your automation performing at its best. Support guided by data, experience, and a simple philosophy — the best problems are the ones you never encounter.
Using insights gained from thousands of active operations, we anticipate issues before they disrupt performance. Highly skilled Dematic specialists understand how systems can fail — and how to prevent it. And we tailor support to your unique operational needs and business goals.
As a global leader with deep expertise in material handling automation, Dematic brings the thinking that maximizes uptime and sustains performance.
Detect issues early with intelligent alerts and actionable guidance to prevent significant problems before they occur.
Use advanced data analysis to anticipate potential failures, providing planned maintenance and minimizing unexpected disruptions.
Optimize system efficiency and reduce energy consumption to support sustainability goals and lower operational costs.
Maintenance & Support Services
Our comprehensive support services ensure your automation continues to deliver value — from remote diagnostics to on-site teams and strategic parts management.
Remote Support
Dematic's remote support is your first line of defense for uninterrupted operations. With 24/7 access to highly skilled experts, you receive immediate assistance for real-time monitoring, troubleshooting, and software updates. This rapid response minimizes downtime and ensures your operation continues running smoothly, day and night.
Key capabilities
- 24/7/365 Availability: Constant, direct access to Dematic's own highly skilled experts for mechanical, controls, and software issues — with a high remote fix rate and rapid resolution without third-party intermediaries.
- Dematic Help Desk & Capabilities: Access a central hub for technical support, use advanced remote diagnostics and troubleshooting tools, and benefit from proven efficiency and high success rates.
Choose your remote support path based on how much control, predictability, and partnership you need.
Assessment & Planning
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Implementation/Go-Live
Connection setup and knowledge transfer
Post-Go-Live/Stabilization
24/7/365 help desk
Remote diagnostics
Growth/Modernization
SLA optimization
Advanced troubleshooting
Long-Term Optimization
Predictive service analytics
Dematic Spare Parts Shop
When you need replacement parts for your automated material handling system, Dematic is ready to respond.
It is critical to select the right supplier - one that will be a trusted partner throughout the entire process.
As a company that’s led innovation in Supply Chain for more than 200 years, Dematic provides the widest range of solutions and the expertise to build the solution you need for complete control and visibility over your operation.
Our solutions are tailored to your business challenges. Using standardised sub-systems and industry-leading insight and expertise, Dematic provides world-class integrated hardware, software, and support to help you empower people, optimise space, drive growth and improve efficiency.
With Dematic, you can grow your business to compete locally, retain customer loyalty, and deliver with speed and accuracy on a global scale.