DUBAI, UNITED ARAB EMIRATES – 15 January 2026 — Dematic has partnered with automotive distributor Mohamed Naser AL Sayer & Sons (MNSS) to deliver one of the Middle East’s most significant automation projects, reducing the company’s spare parts warehouse footprint by 90% with a new AutoStore system. The MNSS AutoStore project is one of the first of its kind in the Middle East automotive industry, setting a new regional benchmark for warehouse efficiency and operational excellence.

A leading distributor of genuine Toyota and Lexus spare parts in Kuwait, MNSS has experienced rapid growth in recent years. As order volumes increased, the company recognised that its traditional manual spare parts warehouse operations could not scale further without compromising speed and accuracy. Workforce expansion alone would not meet future demand, making automation essential for maintaining service levels while supporting long-term growth.

To increase productivity, remove manual bottlenecks, and reduce space requirements, MNSS partnered with Dematic to implement an AutoStore system featuring compact, high-density storage and retrieval capabilities. The company wanted to improve customer service through faster delivery and fewer errors, with the added benefit of substantially reducing warehouse space.

The space optimisation delivered instant results. “We went from 5,000 square metres to a 560 square metre footprint, so a huge saving,” explains Mubarak Naser Al Sayer, Chief Executive Officer, MNSS. “In Kuwait, space is scarce and expensive. The cost saving at the end of the year is substantial.”

MNSS needed a system capable of handling thousands of small and medium-sized parts with speed, accuracy, and the ability to grow. AutoStore’s efficiency, adaptability, and unique design – supported by Dematic’s track record and expertise – reassured the company that the solution would deliver the performance they needed and be completed on time and on budget.

Mithun Perinchery, Head of Sales for the Middle East, Türkiye and Africa at Dematic, explains the objective. “MNSS had a clear vision of what they wanted to achieve, like improved speed, accuracy, and scalability, and an AutoStore system was perfectly suited to those goals. Our role was to ensure the system delivered tangible operational and business results from day one.”

The final design includes capacity for 16,000 SKUs, with more than 25,770 totes stored across 24 levels and supported by 18 robots. The system is engineered for 500 bins per hour and has already processed more than 700,000 lines.

“On average, we move around 2,200 lines each day to our various branches. The system works smoothly and intuitively, and Dematic has provided fantastic support since going live,” says Wilfred Kwaku Atuobi, Senior Manager, Logistics & Warehousing, MNSS.

The project was implemented in six months and delivered near-perfect performance from the start. “Since beginning operations, system uptime has remained near 100%, validating our investment and demonstrating that the project achieved the outcomes we set from the start,” adds Atuobi.

Today, the Dematic solution supports MNSS’s service, retail, and over-the-counter channels with faster, more accurate spare parts order fulfilment that has improved customer satisfaction. “We wanted to better service our customers, with faster delivery and fewer errors in delivery,” concludes Atuobi. “That’s what we were aiming for, and we achieved it.”

With strong results and high system uptime, MNSS continues to grow and is already exploring future phases of automation with Dematic.