Maintenance & Support
The intelligence behind system reliability
Robust maintenance and support are essential. Small issues left unchecked chip away at productivity, increase costs, and damage customer trust.
Our holistic approach safeguards your investment through strategic, lifecycle support that anticipates issues before they disrupt operations — minimizing unplanned downtime and extending asset life.
Intelligence embedded from day one — sustained through proactive care.
Dematic Customer Portal
Easily manage your support tickets, system data, and documentation anytime with the secure Dematic Customer Portal — your 24/7 hub for streamlined communication and self-service.
Beyond break/fix
Proactive partnership for performance
Our support goes beyond reacting to problems. We deliver strategic, lifecycle support that keeps your automation performing at its best. Support guided by data, experience, and a simple philosophy — the best problems are the ones you never encounter.
Using insights gained from thousands of active operations, we anticipate issues before they disrupt performance. Highly skilled Dematic specialists understand how systems can fail — and how to prevent it. And we tailor support to your unique operational needs and business goals.
As a global leader with deep expertise in material handling automation, Dematic brings the thinking that maximizes uptime and sustains performance.
Detect issues early with intelligent alerts and actionable guidance to prevent significant problems before they occur.
Use advanced data analysis to anticipate potential failures, providing planned maintenance and minimizing unexpected disruptions.
Optimize system efficiency and reduce energy consumption to support sustainability goals and lower operational costs.
Maintenance & Support Services
Our comprehensive support services ensure your automation continues to deliver value — from remote diagnostics to on-site teams and strategic parts management.
Remote Support
Dematic's remote support is your first line of defense for uninterrupted operations. With 24/7 access to highly skilled experts, you receive immediate assistance for real-time monitoring, troubleshooting, and software updates. This rapid response minimizes downtime and ensures your operation continues running smoothly, day and night.
Key capabilities
- 24/7/365 Availability: Constant, direct access to Dematic's own highly skilled experts for mechanical, controls, and software issues — with a high remote fix rate and rapid resolution without third-party intermediaries.
- Dematic Help Desk & Capabilities: Access a central hub for technical support, use advanced remote diagnostics and troubleshooting tools, and benefit from proven efficiency and high success rates.
Choose your remote support path based on how much control, predictability, and partnership you need.
Assessment & Planning
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Implementation/Go-Live
Connection setup and knowledge transfer
Post-Go-Live/Stabilization
24/7/365 help desk
Remote diagnostics
Growth/Modernization
SLA optimization
Advanced troubleshooting
Long-Term Optimization
Predictive service analytics
Dematic Spare Parts Shop
When you need replacement parts for your automated material handling system, Dematic is ready to respond.
Contact information
If you need help determining which part number to order, please call Dematic’s parts support team and talk to a parts specialist.
Service USA
Tel: +1-800-530-9153
Fax: +1-616-588-6368
Support Tracking: dss.dematic.com
Email: service-us@dematic.com
Parts USA
Tel: +1-800-530-9153
Fax: +1-616-913-7431
Order Parts Online: DematicParts.com
Email: partsorders-us@dematic.com
Service Canada
Tel: +1-800-530-9153
Fax: +1-905-363-6969
Support Tracking: dss.dematic.com
Email: service-ca@dematic.com
Parts Canada
Tel: +1-800-530-9153
Fax: +1-905-363-6969
Order Parts Online: DematicParts.com
Email: : SCS-DGAMCSCanadaCustomerPartsOrders@kiongroup.com
Why choose Dematic as your automation partner
Built for continuous improvement
Our partnership continues long after go‑live. Dematic Lifecycle Solutions & Services refine, modernize, and expand systems as your business evolves. Assessment, optimization, training, and upgrades extend equipment life, improve performance, and reduce waste. Ongoing support featuring modular technologies and adaptable software allow you to grow your operations without disruption, securing long‑term value.