Digital and IT Managed Services
Data-powered operational control
Dematic advanced analytics and monitoring tools identify trends, uncover inefficiencies, and proactively address issues before they impact your operations. Digital Services provide an intelligence layer that transforms raw data into actionable insights, empowering you to optimize performance and reduce downtime with real-time operational visibility and deep performance analysis.
Real-time insights and reliable IT support
Stay ahead in a data-driven environment with Dematic Digital & IT Managed Services. By combining advanced software with expert IT support, we help maintain secure, efficient operations and ensure your automated systems perform reliably as demands change — freeing your team from the complexities of system management so you can focus on growth.
Digital Services
Intelligence that drives action
Dematic digital solutions transform asset and maintenance management, bringing intelligence to monitoring your equipment and driving down costs. A critical part of any modern automated system is a robust and secure operational technology (OT) network.
Gain a unified view of all Dematic and third-party equipment across single-site or multi-site operations.
Access detailed reports and analytics on equipment reliability, performance, labor utilization, and inventory management to inform strategic decisions
Digitally track inventory quantities for spare parts, automate replenishment processes, and simplify physical counts to optimize stock levels.
Ensure compliance and prevent issues with digital checklists for routine inspections for equipment, building infrastructure, and crucial fire and safety protocols.
Manage corrective maintenance efficiently, schedule preventive maintenance based on dates or usage, and gain full visibility into maintenance cost management.
Tailor designs to maximize operational efficiency for your specific automation system with implementation services that reduce risk and ensure uptime.
Choose your path: Digital services across the lifecycle
We are with you for the long term, monitoring, refining, and modernizing your systems so they continue to perform. With Dematic Digital Services, you gain real-time operational visibility through comprehensive KPI tracking and instant notifications on critical events.
Our performance analysis tools allow you to consistently measure and benchmark operations, identify trends, and uncover opportunities for improvement. We proactively monitor equipment faults and system uptime to maximize operational readiness.
Together, performance analysis tools and proactive monitoring allow your team to respond quickly and optimize performance.
At RFQ/Design Phase
System design data integration
Early analytics setup
Implementation/Go-Live
Real-time dashboards for ramp-up tracking
Post-Go-Live/Stabilization
Predictive maintenance
Growth/Modernization
Software upgrades
Long-Term Optimization
Advanced analytics
AI-driven recommendations
IT Managed Services
Expertise you can trust — security you can count on
Dematic IT Managed Services provide the secure, resilient IT foundation behind your automated operations. Through intelligent infrastructure design, proactive oversight, and expert support, we help keep your systems reliable and secure — freeing your team to focus on core business priorities.
A single point of contact to support the hardware, software, and critical IT infrastructure of your systems.
System management services that include third-party software patching to protect from known issues and vulnerabilities, system monitoring, and immediate alerting. These services provide database administration for expert optimization and sustainment of database performance, business continuity review and planning for system recovery to minimize disruption, and 24/7 monitoring of servers, databases, and controls.
Provides hotfixes and updates specifically for Dematic software and remote technical support with 24x7 assistance for IT-related issues.
Choose your path: IT Managed Services across the lifecycle
Dematic IT Managed Services provides you with a trusted partner dedicated to safeguarding your operations. Our comprehensive approach covers every stage of technology lifecycle, providing unified support, proactive management, and expert assistance when you need it. By choosing the right level of service for your operations, your systems remain secure, resilient, and ready to support growth.
At RFQ/Design Phase
Infrastructure readiness
Security validation
Implementation/Go-Live
Integration testing and handover
Post-Go-Live/Stabilization
Continuous monitoring
Patch management
Growth/Modernization
Capacity scaling
Cloud migration
Long-Term Optimization
Cyber resilience and compliance
Contact information
Service USA
Tel: +1-800-530-9153
Fax: +1-616-588-6368
Support Tracking: dss.dematic.com
Email: service-us@dematic.com
Parts USA
Tel: +1-800-530-9153
Fax: +1-616-913-7431
Order Parts Online: DematicParts.com
Email: partsorders-us@dematic.com
Service Canada
Tel: +1-800-530-9153
Fax: +1-905-363-6969
Support Tracking: dss.dematic.com
Email: service-ca@dematic.com
Parts Canada
Tel: +1-800-530-9153
Fax: +1-905-363-6969
Order Parts Online: DematicParts.com
Email: partsorders-ca@dematic.com
Why choose Dematic as your automation partner
Built for continuous improvement
Our partnership continues long after go‑live. Dematic Lifecycle Solutions & Services refine, modernize, and expand systems as your business evolves. Assessment, optimization, training, and upgrades extend equipment life, improve performance, and reduce waste. Ongoing support featuring modular technologies and adaptable software allow you to grow your operations without disruption, securing long‑term value.