Resident Services is a program that provides a dedicated onsite maintenance team for immediate support of your operation. The team identifies issues before they arise and provides a clear point of responsibility.
The program can be tailored from a range of options — from a smaller team for specific processes to a larger team that takes full responsibility for all engineering services.
A Dematic Resident Services agreement can provide a cost-effective alternative to new or existing internal resources. We will select and train technicians to work as part of your team at your site. The number of people in the team, their working hours, scheduling, and areas of specialisation can be tailored to your specific maintenance and engineering needs. A Dematic resident team can support spare parts supply and management and provide full technical backup including hotline, IT, and third party support.
A Dematic Resident Services agreement is the most effective way to protect your investment. The cost of onsite support is considerably less than the cost of unscheduled repairs and downtime, and much more effective than even the best on-call service plans.
Dematic takes full responsibility for providing planned, corrective, or reactive maintenance, in addition to troubleshooting and technical support on a day-to-day basis. Maintenance costs — including labour, downtime, and parts — can be tracked, measured, and reported against efficiency goals and productivity targets.