Dematic iQ IT Advantages

Reduce Demands on IT Department

Dematic iQ empowers your users and allows your IT staff to focus on more technical issues.  

Dematic iQ flexible deployment technology stack fits into your existing IT infrastructure: 

  • Oracle or SQL Server database 
  • Windows or Linux operating system 

Dematic offers a single contact for integration and ongoing support from our 24/7 customer service:  

Our “always on” Technical Support Call Center is your lifeline to over 2500 supply chain professionals. Our team employs the resources and tools to provide exceptional support whenever needed: 

  • Talent: Dematic technologists, not operators or a third-party service, are on standby to resolve issues. 
  • Urgency: Depending on issue severity, our formal escalation process draws increasing resources and visibility until you are satisfied. 
  • Tools: Contemporary tracking systems monitor every call, log all activities, and report on resolution, root cause, and future advice.

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