Solutions by System:

Merchandise Returns

Reverse Logistics Solution for Distribution Centres

Many omni-channel retailers and wholesalers are experiencing increasing quantities of returned merchandise from their e-Commerce sales channel. This means more inefficient activities, more operating costs, and too much time getting merchandise “sale-ready,” resulting in lost sales. Dematic presents an operational solution for a more efficient process. 

Dematic Merchandise Returns System: Convert Returned Items into “Sale Ready”

The Dematic Merchandise Returns System is a reverse logistics processing solution for omni-channel retailers. It is a material handling sub-system for distribution centres that accelerates and streamlines all the processing steps required to provide customer credit, enter exchanged order, and make returned items available for sale.

Typically systems for handling returns have been piecemeal and inefficient. The Dematic Merchandise System is a new option — one that delivers a wide range of benefits:

  • Increased Sales: Items go back online faster, typically within 24 hours. Customer receive credit for returned items immediately upon receipt/check-in.
  • Enhanced Efficiency: Defined workflows occur in functional zones to optimise labor productivity and improve operational effectiveness.
  • Responsive Operation: Modular design maximises operational flexibility by accommodating daily and seasonal fluctuations in returns activity.

Returns Handling Story

The Dematic Merchandise Returns System minimises the processing cycle time from receiving to “sale ready.” Sales increase as items go back online faster, typically within 24 hours. Customer receive credit for returned items immediately upon receipt/check-in and the exchanged order is entered.

The entire process is more efficient, accurate, and organized. Defined workflows occur in specialised functional work zones to improve labour productivity and operational effectiveness. The pre-engineered, pre-tested solution provides consistent and predictable performance from application to application.

The Dematic Merchandise Returns System maximises operational flexibility by handling the daily and seasonal fluctuations in returns activity. The modular system design allows users to re-configure the layout and change software parameters to implement a new operating plan or to revise workflow strategies. Furthermore, the design scales to meet processing capacity.

Key Markets for Merchandise Returns Handling

  • Apparel: It's not a trend, it's a norm — order multiple sizes, try them all on, pick the one you like, return the ones you don't. That's the way it's done. A Dematic Merchandise Returns System is what you need to deal with reality.
  • E-Commerce: Online shopping has matured. Easy to order? Check. Convenient delivery? Check. It’s time to find the next competitive advantage. A Dematic Merchandise Returns System? Yep, there's your next competitive advantage.
  • General Merchandise: With more shopping done online these days, the more critical it is to handle returns with speedy efficiency. A Dematic Merchandise Returns System is the perfect solution for getting those items turned around quickly.
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Dematic Merchandise Returns System

The Merchandise Returns System is a reverse logistics processing solution for omni-channel retailers. It is a material handling sub-system for distribution centers that accelerates and streamlines all the processing steps required to provide customer credit, enter exchanged order, and make returned items available for sale.