Dematic Introduces Merchandise returns system for omni channel retailers

ATLANTA, GEORGIA – 12 March 2019 — Dematic, a leading global supplier of integrated automated technology, software and services to optimize the supply chain, introduces Merchandise Returns System, a reverse logistics processing solution for omni-channel retailers. Merchandise Returns System is a material handling sub-system for the distribution center that accelerates and streamlines all the processing steps required to provide customer credit, enter exchanged order and make returned items available for sale.

Merchandise Returns System minimizes the processing cycle time from receiving to “sale ready”. The results include increased sales since items go back online faster, typically within 24 hours. The customer experience is enhanced when credit for returned items is accomplished immediately upon receipt/check-in while an exchanged order is entered. 

The entire process is more efficient, accurate, and organized. Defined workflows occur in specialized functional work zones to optimize labor productivity and improve operational effectiveness. The pre-engineered, pre-tested solution provides consistent and predictable performance from application to application. Merchandise Returns System reduces operating costs attributed to the reverse logistics activities in the distribution center.

“Merchandise Return System maximizes operational flexibility by effectively accommodating the daily and seasonal fluctuations in returns activity,” says Mike Khodl, Vice President of Solution Management for Dematic. “The modular system design allows users to re-configure the layout and change software parameters to execute a new operating plan or to revise workflow strategies. Furthermore, the modular, pre-engineered automation can scale-up to increase processing capacity.”

Merchandise Return System consists of an automated material handling subsystem managed by Dematic iQ Warehouse Execution Software (WES). Workstations are dedicated to a function: credit/exchange, inspection, repairs/special services, re-pack. The conveyor network connects the workstations and optimizes material flow; automated sorters divert items to the appropriate workstation or functional area of the distribution center. The system interfaces with devices such as an auto-bagger and other sub-systems including storage, picking, and the Dematic Pouch System for buffering, sequencing, sorting and order consolidation.

About Dematic

The Dematic Group is a leading provider of integrated automation technology, software and supply chain optimisation services. Dematic employs more than 7,000 logistics professionals and has development centres and manufacturing facilities around the world. Dematic is part of the KION Group and has implemented more than 6,000 integrated systems for its customer base, comprising small, medium and large companies in a wide variety of industries.

Headquartered in Atlanta, Georgia, USA, Dematic is a member of the KION Group - a world leader in forklift and warehouse technology, related services and supply chain solutions. In more than 100 countries, the KION Group's logistics solutions optimise the flow of materials and information in factories, warehouses and distribution centres. The Group is Europe's largest manufacturer of industrial trucks, the world's number two and also a leading supplier of automation technology.

Contacts for Journalists & Editors

Jessica Heinz
Dematic GmbH
Director Marketing and Communications CE
Martinseestr. 1
63150 Heusenstamm
Phone: +49 69 583025 125
Mobile: +49 172 65 98 590

Manuel Nakunst
Sputnik GmbH
Presse- und Öffentlichkeitsarbeit
Hafenweg 9
48155 Münster
Phone: +49 251 62 55 61-14
Mobile: +49 172 52 56 514
Fax: +49 251 62 55 61-19