Dematic Organises Its First International Customer Day in France

Heusenstamm, 16 May 2018 – For the first time, Dematic GmbH has extended invitations to an international customer day in France as part of "European Customer Days 2018". At the La Redoute’s headquarters in Roubaix near Lille, the Dematic logistics automation company will continue its customer day series on 21 June. La Redoute is now one of France’s leading e-commerce players in fashion and home furnishings. With the aim of discussing the requirements along the supply chain in the clothing trade and developing new approaches to solutions, this day will bring together international customers and fashion companies as well as industry experts. Patrice Fitzner, Logistics Director at La Redoute, will give a lecture on the challenges of the fashion industry. In addition to other lectures and best practice examples, visitors can view the automated warehouse of La Redoute live during an on-site visit. The customer day series will be continued in Italy and Spain.

"Especially in the e-commerce sector, the clothing trade faces major challenges, in particular due to customer expectations of very fast and error free deliveries as well as a high volume of returns," says Jessica Heinz, Marketing Director of Dematic. "During our customer days we get new ideas for the development of innovative intralogistics solutions in the course of our discussions with customers and experts from the industry." Existing and future requirements along the supply chain in the clothing trade are therefore the focus of Dematic's "European Customer Days". For this purpose, the event programme includes lectures as well as a presentation of best practice examples. In a calm atmosphere, the participants can also network and make new contacts. 

The customer day will be held for the first time in France at the La Redoute fashion and mail order company. The e-commerce specialist sells clothing, but also furniture, decorative items and household goods. For efficient order processing, the online mail order company has a modern warehouse. This includes using the Dematic Crossbelt Sorter there for the rapid transport of the goods - regardless of their shape, size or surface condition. 27 RapidStore ML25 Storage and Retrieval Systems and nearly 400 Dematic Multishuttles automatically coordinate all processes between warehouse, order picking and order compilation. During an on-site visit, visitors will have the opportunity to see the modern facility up close.

The registration deadline for the event at La Redoute is 12 June 2018. Participation is free, but the number of people attending is limited. Interested parties are therefore requested to register for the customer day at Dematic. The online registration form and the exact address of La Redoute may be found at: Additional information is available at the info address: The International Customer Day series will be continued in Italy and Spain. The exact dates will be announced in the future.

About Dematic

Dematic is a leading global supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located across the globe. Dematic is now integrated under the roof of KION Group, and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

Headquartered in Grand Rapids, Michigan, Dematic is a member of KION Group, a global leader in industrial trucks, related services, and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimise material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation.

Contact for Journalists & Editors

Jessica Heinz
Dematic GmbH
Director Marketing and Communications CE
Martinseestr. 1
63150 Heusenstamm
Tel: +49 69 583025 125
Mobile: +49 172 65 98 590

Manuel Nakunst
Sputnik GmbH
Public Relations
Hafenweg 9
48155 Munster
Tel.: +49 251 62 55 61-14
Mobile: +49 172 52 56 514
Fax: +49 251 62 55 61-19