Introduction
The management of maintenance functions in automated distribution centers, and
particularly those DCs with high-speed, high-volume equipment is changing. Where
once material handling equipment maintenance was done almost exclusively with
in-house maintenance staff, today’s highly automated DCs are now gradually shifting
to the use of outsourced resident contractors to perform complete maintenance
functions for the distribution center. While DCs traditionally have hired maintenance
contractors and temporary employees for peak and specialized services, the concept
of resident outsourcing represents a long-term, results-oriented relationship
with a specialized outside company performing turnkey maintenance functions that
traditionally were done by the DC’s inside staff.
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