Field Service Operations

Maximizing Equipment Availability

Dematic materials handling systems are highly reliable.

Still, investment in preventative maintenance and proactive support pays for itself by optimizing productivity, reducing running costs, and maximizing equipment availability.

Field Service Support

Our field technicians have deep mechanical, electrical, and controls expertise and are available to support your maintenance activities through contract and non-contract arrangements.

Preventative and Reactive Maintenance

Preventative maintenance is fundamental in ensuring equipment availability when you need it the most. Our planned scheduled maintenance programs are tailored to support specific equipment requirements and have the flexibility to fit with your operational demands. In the event of a breakdown, the Dematic telephone support team is available 24/7 to diagnose and remotely resolve issues or to dispatch field service technicians if onsite intervention is required. (See Remote Services for more information.)

Condition-Based Monitoring

Our field technicians provide a number of specific condition based monitoring activities to ensure your maintenance activities are focused in the correct areas. These activities include vibration analysis, acoustic analysis, oil sampling, and thermography.

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Peak Season

Your peak season is near, so it's important to ensure that your systems are prepared to manage the upcoming increase in demand. Simple preventative maintenance strategies such as scheduling an operational assessment can prevent unexpected repairs during your busy season. Download our Peak Season info sheet and discover practical ways you can maintain your system uptime and achieve optimal efficiency.

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Customer Service Solutions

Dematic works with you to ensure you get the best possible performance out of your system throughout its life. With our comprehensive range of service and support solutions, you can be assured that the people that designed and implemented the system are there to take care of it for you.