Dematic Global Website

Contact Service & Support

We help you getting back up and running as quickly as possible

Dematic has experienced personnel located strategically throughout the world and available around the clock. Our highly-trained technicians can fix mechanical, electrical and software problems. Wherever you are, we are - 24 hours a day, 365 days a year.

From emergency services to permanently placed staff onsite to manage your systems, you'll find all the support you need with our local Customer Service Helpdesks.

Our expert staff supports all systems, regardless of manufacturer, and provides a broad spectrum of services:

  • Standard Services: operational support, preventive maintenance, emergency service, spare parts, technical phone support
  • Expert Services: modernisation/upgrades, consulting, training, predictive maintenance, launch support
  • Technical Operations: material handling system operations, control room management, incident resolution/personal despatch
  • Full Operations: all facility operations and management

We'll make sure your systems are running smoothly - 24 hours, 365 days per year.

Service and Support in the UK and Ireland

24/7 Emergency UK
0800 0931 794

Spare Parts in the UK
01295 274 714

Customer Service UK
+44 (0) 1295 274 695

To find general contacts or Service & Support contacts worldwide, please go to the Contact page.
Customer Service Solutions

Customer Service Solutions

Dematic works with you to ensure you get the best possible performance out of your system throughout its life. With our comprehensive range of service and support solutions, you can be assured that the people that designed and implemented the system are there to take care of it for you.

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