Dematic Signs Coop Denmark to New Multi-Million Euro Service Contract

New Win Is Expansion of Existing Dematic Contract to Now Cover All Automation Solutions at Coop Denmark’s Odense Distribution Centre

OXFORD, UK – 2 November 2020 — Dematic has been awarded a new service contract with Coop Denmark to provide ongoing onsite support for warehouse automation systems at the retailer’s main distribution centre in Odense, Denmark.

The new contract now covers not just Dematic’s own Multishuttle tote storage system at the 65,000 m2 distribution centre, but also the high-bay storage system and AutoStore installation. Dematic will provide all on-site support services with 26 employees now based full-time at the Coop facility to carry out predictive, planned and reactive maintenance, gather data and work closely with Coop’s own teams to continuously improve the facility’s automated systems and ensure maximum uptime and throughput.

Morten Boye, Process and Technical Manager at Coop Denmark, said: “The automation systems at our Odense facility are the engine room of our entire supply chain operation, without which we couldn’t keep our 1,000 national retail outlets stocked or fulfil our growing volume of online orders. And as with engines, the systems need to be maintained well to work at maximum efficiency.

“For us, a service contract cannot be a transactional relationship,” Morten added. “We need a partner who’s always-on, constantly looking for ways to make things better — a partner that makes incremental improvements to the technology itself, carries out predictive maintenance or gathers new data sets to inform our fulfilment strategy in future. That’s what we’ve had from Dematic since takeover in 2013, and that’s what made extending our contract with them to cover our full facility the logical choice.”

Andy Blandford, Managing Director of Dematic Northern Europe commented: “Our team at the Odense site has always been treated as a vital part of the Coop team. Our ideas are heard, and often have led to significant improvements. It’s a real partnership — one that we’re very proud of and we are thrilled to extend with this new contract.”

Coop is Denmark’s largest retailer and one of the country’s best recognized grocery brands. In 2010, the cooperative consolidated its slow-moving dry-food goods from several warehouses with around 100,000 m2 to a newly constructed but much smaller 65,000 m2 facility at Odense.

Building on an existing automated 32,000 pallet high bay store, Dematic created a goods-to-person automated picking system capable of handling slow-moving products and assembling store orders in totes for dispatch. The upgraded system occupies only 6,500 m2 of the facility while processing 50% of the volume.

A 16-person Dematic team has been on-site at Odense since January 2013. This has now expanded to 26 with the new contract.

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About Dematic

Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. With engineering centres, manufacturing facilities and service centres located in more than 25 countries, the Dematic global network of 10,000 employees has helped achieve more than 6,000 worldwide customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the global leaders in industrial trucks and supply chain solutions, and a leading provider of warehouse automation.

Media Contact

Jason de Kauwe
Dematic GmbH
Marketing Director – Northern Europe
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Banbury, OX173SN
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