Dematic operates using an ISO 9001 Certified Quality Management System, ensuring that Dematic conforms to International Quality System standards.
This QMS certification covers all aspects involved in the implementation of an automated material handling system, including design, engineering, manufacturing, installation and servicing.
For users of Dematic engineered system solutions, it means we are focused on satisfying customer requirements (customer satisfaction) by using a standardised, reliable and robust engineering process that promotes a quality outcome and positive results. It also means Dematic is required to demonstrate ongoing continuous improvement.
What is ISO 9001
ISO 9001 is a set of basic business principles written in a standard format for quality management systems that is accepted around the world. Currently more than 100 countries have adopted ISO 9001 as a national standard.
The standard is intended for the quality management system assessments and registrations to ISO 9001. The standards apply uniformly to organisations of any size or description.
Why are the standards so important?
Standards help ensure that everyone, no matter where in the world they are, speak the same business language. Many companies require their suppliers to become registered to ISO 9001 and because of this, registered companies find that their market opportunities have increased.
In addition, a company's compliance with ISO 9001 insures that it has a sound quality management system, and that's good business. Registered companies have had dramatic reductions in customer complaints, significant reductions in operating costs and increased demand for their products and services. Many industrial companies require registration by their own suppliers.