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Field Service Operations

Maximising Equipment Availability

Dematic’s materials handling systems are proven to be highly reliable, however our experience recognises investment in preventative maintenance and proactive support pays for itself by optimising productivity, reducing running costs and maximising equipment availability.

Field Service Support

Dematic’s skilled field technicians with mechanical, electrical and controls expertise are available to support your maintenance activities through contract and non-contract arrangements. 

Preventative and Reactive Maintenance

Preventative maintenance is fundamental in ensuring equipment availability when you need it the most. Dematic’s planned scheduled maintenance programs are tailored to support your specific equipment requirements and are flexible enough to fit with your operational demands. In the event of a breakdown, Dematic’s telephone support team is available 24/7 to diagnose, remotely resolve or despatch a Field Service Technician if on-site intervention is required (see Remote Services for more information). 

Condition Based Monitoring

So as to ensure your maintenance activities are focused in the correct areas, our field technicians are able to provide a number of specific condition based monitoring activities including vibration analysis, acoustic analysis, oil sampling and Thermography.