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Customer Services

Lifecycle Support - Optimizing Your Investment

Dematic works with you to ensure you get the best possible performance out of your system throughout its life, with a comprehensive range of services and support solutions.


Customer Service Solutions

Customer Service Solutions

Dematic works with you to ensure you get the best possible performance out of your system throughout its life. With our comprehensive range of service and support solutions, you can be assured that the people that designed and implemented the system are there to take care of it for you.

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White Paper: Developing a Successful Ownership Strategy

Developing a Successful Ownership Strategy

Well before the system is accepted and in use, the owner/operator, with the guidance and talent of their integrator, has a responsibility to develop an Ownership Strategy – a detailed plan by which they will successfully take ownership of the technology and ensure continued satisfaction and utility from their investment.

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Dematic SiteView

Dematic SiteView

When the unexpected happens you need to get your system back online and running fast. But sometimes diagnosing the issue can be complicated. Wouldn’t it be nice to have your Dematic support team looking over your shoulder with technical advice? With Dematic SiteView, you can.

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Dematic TechTalk

Dematic TechTalk

When you have a question about your material handling system, you need an answer quickly. You could make a phone call, but the loud background noise of an operation facility will make it hard to hear. You could send an e-mail, but that takes time to send and wait for replies. With Dematic TechTalk, you get clear answers right away.

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Contact Service

Our expert staff support all systems, regardless of manufacturer.

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Dematic Retrotech

Dematic Retrotech

Dematic has announced that Retrotech, with a 30-year legacy of providing expert modernizations and new automated systems in North America, will become a division of the Dematic North America Customer Service organization. The integration of Dematic and Retrotech, which is targeted for completion in 2017, will greatly enhance Dematic's breadth of aftermarket lifecycle offerings.

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