Enhanced Customer Service Support for Mobile Automation Systems
GRAND RAPIDS, MICHIGAN – December 19, 2017 — Dematic, a leading global supplier of integrated automated technology, software and services to optimize the supply chain, today announces the opening of its latest Monitoring and Response Center (MARC) at its engineering facility in Holland, Michigan.
This new MARC will focus on mobile automation installations, primarily Automated Guided Vehicle (AGV) systems formerly supported by Egemin Automation. (Egemin will fully integrate into Dematic by the end of the year.) This new center will complement the MARC at its Grand Rapids headquarters where the Dematic Customer Department monitors material handling systems throughout North America.
“By relying on Dematic to help monitor and maintain their infrastructure, our customers can stay focused on their core business of warehousing and distribution management,” says Paul Berna, Technical Support Manager for Customer Service at Dematic. “As the designer of automated fulfillment systems, who better than Dematic to understand the IT requirements needed to keep a facility running at its best?”
The Dematic MARCs provide our customers three primary benefits:
- Monitor: Proactively monitors, detects and notifies critical computer infrastructure components, hardware and software.
- Maintain: Provides preventative maintenance for computer servers through performance analysis, database turning and 3rd party updates.
- Maximize: Identifies trends and prevents issues before they cause downtime to operation.
For more information about Dematic, visit dematic.com/cs or contact Cheryl Falk at Cheryl.Falk@dematic.com or 262-860-6715.
Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is now integrated under the roof of KION Group and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.
Sr. Vice President, Global Marketing Communications