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Vocollect Support Services

Full hardware and software support for your Voice solution

Whilst your Vocollect Voice hardware is rugged in design, in the event of damage or component failure you need a fast, efficient service for replacement or repair.

Dematic's Repair Centre is fully equipped to efficiently handle repairs of all your Vocollect hardware. Just call our service hotline at anytime and we can arrange a repair. Service includes all parts, labour and configuration services.

Service hotlines:

  • Australia: 1800 026 529
  • New Zealand: 0800 226 529

Dematic can provide full hardware and software support for your Voice solution:

  • Software Support through our 24/7 support hotline, assisting you over the phone via a remote connection, or on-site.
  • Software Upgrades, giving you access to the latest software updates as well as support directly from Vocollect. 
  • Hardware Support through Dematic’s Repair Centre
  • Dematic's Express Exchange Terminal Management Program, which is the fastest way to solve the problem of a faulty device. 
  • Online Training to make sure that your operators are up to speed and fully capable in as short a time as possible. 
  • Voice System Healthcheck, where Dematic perform regular site audits, provide health checks of your Vocollect solution, and check your WLAN coverage and performance.