Dematic Global Website

Contact Service & Support

We Help You Getting Back Up and Running as Quickly as Possible

Dematic has experienced personnel located strategically throughout the world and available around the clock. Our highly-trained technicians can fix mechanical, electrical and software problems. Wherever you are, we are - 24 hours a day, 365 days a year.

From emergency services to permanently placed staff onsite to manage your systems, you'll find all the support you need with Dematic customer services. 

Our expert staff supports all systems, regardless of manufacturer, and provides a broad spectrum of services:

  • Standard Services: operational support, preventive maintenance, emergency service, spare parts, technical phone support
  • Expert Services: modernisation/upgrades, consulting, training, predictive maintenance, launch support
  • Technical Operations: material handling system operations, control room management, incident resolution/personal despatch 
  • Full Operations: all facility operations and management 

We'll make sure your systems are running smoothly - 24 hours, 365 days per year. 

Dematic Australia and New Zealand Parts & Service

Service Australia

Tel:  1800 026 529
Email: contact.centre@dematic.com                            

Service New Zealand

Tel: 0800 226 529
Email: contact.centre@dematic.com

Parts Australia

Online store: service.dematic.com.au/
Email: accessory.sales@dematic.com

Parts New Zealand

Online store: service.dematic.com.au/
Email: accessory.sales@dematic.com


Customer Service Solutions

Customer Service Solutions

Dematic works with you to ensure you get the best possible performance out of your system throughout its life. With our comprehensive range of service and support solutions, you can be assured that the people that designed and implemented the system are there to take care of it for you.

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