Resident Services

Ongoing, on-site support

A Resident Services Agreement can provide a cost-effective alternative to existing resources or recruiting new internal resources. We will select and train a dedicated team of Dematic specialists who will work as part of your team, on your site. The number of people in the team, their working hours, scheduling and areas of specialization can be tailored to your needs. 

Protect your Investment

It’s one of the best ways to protect your investment, as the cost of contracting staff to look after your system on site can be balanced against the cost of unscheduled repairs and downtime that may be experienced with even the best on-call service plans.

 

Dematic takes full responsibility for providing routine, corrective or emergency maintenance, as well as troubleshooting and technical support on a day-to-day basis. Maintenance costs, including labor, downtime and parts, can be tracked, measured and reported against efficiency goals and productivity targets.  

Adapted to your needs

Your resident Dematic team will align their services with your business operations, which means they can respond to your daily needs and help your business meet its strategic goals. Our resident services teams provide the best maintenance services available today, with specialized knowledge, skills and experience, and can deliver you a competitive advantage.

Our resident services and systems support includes:

  • Maintenance management
  • On-site maintenance teams
  • Preventative and corrective maintenance
  • Planning and scheduling
  • Software and IT support
  • Hotline support
  • Parts management
  • Regular reporting
  • Maintenance audits
  • Computerized maintenance
  • Management systems
  • Early warning system
  • Performance monitoring and reporting